BLOG WORKS

Where Art & Commerce Intersect

Term Advertising

Team Blogs

Adam

	
		
		

Facebook. The name has come to be synonymous with fun... a way to reconnect with the past and renew old relationships.

Did you know that, in addition to its ability to find your best friend from high school, Facebook also offers some strong, effective marketing options? Just imagine: with access to entire networks of people at once, your message can spread virally to all the corners of the planet in record time.

This business [and it is a business] works like the old Breck Shampoo commercials...remember those? A pretty young woman on the screen says that she loves Breck so much that she told two friends [split screen shows duplicate heads] "and then they told two friends" [now we see four talking heads] "and so on" [16 heads]... and so it goes.

Powerful, right? So, how can you get Facebook to become your Breck girl?

Advertising with Facebook offers much more control than many other advertising outlets:

  • It offers a wide variety of demographic variables so you can target the specific customers and prospects you want.
  • Facebook's historical data provides accurate and realistic estimates for ad traffic.
  • With powerful analytics tools, Facebook delivers detailed, real-time statistics on how your ad performs.
  • And if your ad isn't performing quite as well as you'd like, you can make improvements to fix what isn't working.

What kind of demographic/profile information is available with Facebook? Some of the most popular characteristics are:

  • Age
  • Gender
  • Geographic location [country, state/province and city levels]
  • Particular interests and activities
  • Marital status
  • Network affiliations [e.g., schools, companies]

If, for example, you're a wedding planner in southeastern Massachusetts and you want to place an ad targeting 28-year-old engaged women in your area, Facebook makes that possible.

Like with Google AdWords, you will need to establish a maximum daily budget for your Facebook pay-per-click ad. Each time your ad is clicked, that click will be charged against your daily budget, so you will never spend more than expected, and you have complete control over how much you spend on ads each month. The price for each ad is based on a number of factors, yet even a small budget can lead to an increase in traffic to your website.  

Like any other marketing tool, it may take a bit of time to figure out how to make the most of your Facebook presence. After you've nosed around, you may decide to set up a Page, or a Group, or become a Fan or Friend of other people's Pages and Groups. [Be warned: Facebooking can be addictive. So far, there isn't a 12-step group for it.]

And just like with exercising, the more time you spend working on it, the better your results. But keep in mind that -- also like exercising -- doing anything at all is better than doing nothing.

So get Facebooking...and we'll see you out there!


	

Say It. Mean It. Then Shut Up.

It's that time of year again.

As the calendar year winds down, countries across the country are evaluating (and re-evaluating) their projected ad expenditures for the new year. And in light of an anything-goes economic climate, those budgets will be under more scrutiny than ever.

So, what can you do to make sure your ads are being all they can be [pardon the shameless appropriation from the U.S. Army]?

First, keep in mind the Golden Rule of advertising: the goal of any ad campaign -- whether on radio or TV, or in print -- is not to sell a product or service.

You heard it right. Rather, the more immediate goal for your ad is simpler: you want it to be remembered. And more specifically, you want the ad to be remembered long enough for your prospect to engage in a desired action.

"So," you ask, "how do we do that? How do we communicate enough information so that our prospects know who we are and what we do, and still be memorable enough that they call us?"

That, as they say, is the $64,000 question. (Maybe more, maybe less, depending on your ad spend.) Rest assured that there are literally dozens (or hundreds) of ways to find data about what audiences respond to, how they act, what motivates them to change behavior, and even what words do or don't work for them. You can engage in a custom market research initiative, use online for-fee services or even survey your current client base.

Regardless of what tack you use, learning who your target is and how they like to receive information can inform how you choose to apportion your advertising resources.

Once you've decided how you want to use your ad spend, the next step is to develop the creative. Here's where your agency can help.

And of course, there are some simple rules to keep in mind:

Refrain from poly syllabicating. Or to be more succinct, use short words. There's a whole science around how people learn and retain information. The important thing for you to keep in mind when marketing your company is that if the audience doesn't understand what you're saying, they won't remember it.

100% Guaranteed. Sound familiar? These words can be the death knell to a fledgling client relationship because if you fail to live up to your promise -- even once -- you've lost valuable credibility that you may never recover. The moral of our story? Make sure you can deliver on your promises -- every time.

And then, this one time, at band camp... Ever had a conversation with someone who loved the sound of their own voice? (If not, you may actually be that person. Sorry.) Now is not the time to love yourself. Your advertising should be focused on your prospect's needs. Let me say that again: your advertising should be focused on your prospect's needs. Forget about what you want to say; think instead about what they want to hear.

Don't worry if this sounds like a more daunting task than you expected. As you move forward developing your ad campaign, it's important that you're working with an experienced agency. So, before you sign on the dotted line, check out their portfolio to be sure they know how to design radio, TV and print ads.

Next month, we'll wrap up our series by reviewing the importance of networking and creating a buzz to promote your brand.

Note: Due to a scheduling change, this month's article addresses both October's topic (radio and TV advertising), as well as November's topic (print media).


	
		
		

organic

Walking down the aisles of your local supermarket, you've probably seen all the product packaging promoting the benefits of organic food. Everywhere we look, we’re taught that organic food is healthier, more nutritious, and free of chemical substances when compared to conventional foods. Some products even claim to protect consumers from cancer-causing pesticides. (I’ll take those in bulk, please!)

So is organic food truly a miracle? An escape from all our processed and genetically-altered products?

According to the National Center for Public Policy Research, 85% percent of Americans think so. Corporations such as Whole Foods Market, Ben & Jerry’s Homemade Ice Cream, and Wild Oats are profiting from publicity about environmental topics and our society’s obsession with food and health issues.

Many consumers assume that organic foods don’t contain pesticides or chemical fertilizers, but that may not be accurate. In most cases, organic farming is defined by what the farmers do not do to their crops rather than what they do. Even today, there seems to be little consistency in the methods of organic farming. Most of the organic movement is based on each farmer’s personal attitude, tactics, and philosophy on farming.

Some food manufacturers lead consumers to think that organic food offers nutritional benefits not found in other foods. But this isn’t true. Conventional brands have the same vitamins and minerals as organic products. Even the Organic Trade Association has published reports concluding that there is no scientific evidence that organic food provides more vitamins and minerals.

So with the expensive prices of organic foods and no extraordinary benefits, how will these businesses grow? How will they entice customers away from non-organic products?

Enter the “food fear” campaigns.

Some organic retailers design product packaging and advertisements that create broad public misperceptions, to discourage the use of products that are sometimes just as safe and usually more affordable.

This tactic seems to be working: U.S. organic food sales represent a six-billion dollar industry. And growth in certain food categories, like baby food, has increased by 110%.

So, the next time you go grocery shopping, pay attention to the marketing, and recognize it for what it is. And don’t be afraid to not go organic. Stick to foods that won’t break the bank and guarantee the same great nutrients…now that’s nothing to be afraid of.


	
		
		

Choosing to exhibit at a trade show is a strategic decision. Perhaps now more than ever, the decision "to show, or not to show" is fraught with huge financial risk. Costs for services like labor and freight continue to rise, and travel expenses are becoming an even larger part of the pie.

That said, the trade show arena (the figurative one, not the literal one) offers some unbelievable bargains. The payoff in terms of face-time opportunities with clients and prospects is still one of the most cost-effective and time-efficient ways to connect with your audience.

And the impact of a trade show exhibit on your brand perception and brand equity can be significant. Imagine what the trade magazines would say if Ford didn't exhibit at the International Auto Show in Detroit?

So to help you decide if you should show (or not show), here's the list of things your competitors wish they'd known.

  • Know your audience. Before you spend thousands of dollars to attend a show and put on a great display, think about who you want to see. Does your target audience attend trade shows and conferences? If so, which ones? And who will attend the show: a key decision maker who you've been dying to meet in person, or her top-notch assistant who loves to travel and get free goodies? Make sure it'll be money well-spent before you invest $5,000 to rent exhibit space where you don't need to be.
  • Communication is key. Assuming you're ready to take the plunge and exhibit, think about what you want to accomplish with your exhibit. Do you want to introduce a new product line to the masses? Provide a quiet refuge where your reps can converse with key prospects away from prying eyes? Encourage people to visit your booth and nest for a while? Tell your design agency what your goals are before they start designing so you don't end up wasting their time and your money.
  • You get what you pay for. When it comes to purchasing an exhibit, don't be afraid to invest in quality. With relatively minor maintenance, an exhibit can easily last for 20-30 shows or 5-7 years, whichever comes first. So that extra 10% you pay now could save you huge headaches in the long run.
  • Don't be a know-it-all. When you do decide to invest in an exhibit or graphics, be smart about it. Hire a reputable firm who understands what it takes to build an exhibit that makes a good 3D impression and listen to them. They're the experts when it comes to knowing what materials will last and wear well (laminates and fabric) and what materials won't (metal and glass).
  • Love me for my body. Don't buy an exhibit from someone just because he's a nice guy. Remember that your salesperson is the face of the company, and will probably not be the one who will actually build the exhibit, so make sure there's a strong, capable body of people behind him who can deliver what he promises. And speaking of bodies, exhibit display companies come in all shapes and sizes, so find one that fits you.
  • The fine print. Pay attention to the details of what is, or is not, included in the price you're paying. If you're unsure of what something means, ask. While the trade show industry has its quirks and foibles, it's not brain surgery. So if it doesn't make sense to you, be persistent and make sure you know what you're paying for.
  • Going through a growth spurt? If you already have an exhibit and want to book a bigger space at next year's show, you may already be worrying about the additional cost to build a new booth. Fear not: there are smart ways to augment what you already own, so you may be able to have another year or even two to save for the next generation of your exhibit. Talk to your agency about custom rental components, alternate configurations or low-cost large-format graphics; they may be just what you need.

Exhibiting at a trade show can lend credibility to your company, reach a number of key clients and prospects quickly and easily, and be a great investment as you grow your company. Doing some homework beforehand will help ensure that you reap much more than you sow.

Next month, we'll look at ways to make your use of direct mail more... useful.


	
		
		

To begin this story, let's start with some basic stats:

  • According to the Marketing to Moms Coalition (MMC), American mothers are responsible for purchasing power to the tune of $2.1 trillion/year.
  • Mothers typically have the last word in deciding what products their families consume.
  • In a recent MMC survey, three-quarters of mothers feel that Super Bowl ads don't target their needs at all.

This veritable gold mine of marketing has been completely untapped for years, with most advertisers preferring to spend their money reaching out to the male demographic who usually watch football. Many have missed the fact that, unlike most football games, the Super Bowl has become more of a social event than a typical sporting event.

So we asked, how would marketers reach this group? In the world of professional sports, what novel approach could catch the attention of mothers in the audience without putting off the traditional male viewer?

We have an idea.

What if a major advertiser deliberately chose NOT to buy a Super Bowl ad? It's a radical thought, yes…but imagine that an advertiser instead launched a campaign in which they proclaimed that instead of spending $3M for :30 of air time, they spent those dollars to help others. By donating to a mom-friendly nonprofit, an advertiser could net a huge amount of customer loyalty.

What is that kind of positive publicity worth in today's dollars? That's the $3M question…


	

2008 and beyond!

You’ll notice that we’ve deliberately refrained from posting a “best of” list for 2007. And for good reason.

We believe in using the past as a learning tool, but it doesn’t pay to get too overwhelmed or to drift into morbid reflection. Because today—as every day—we’re moving forward…ever forward.

What do we look forward to in 2008?

  • More online video. It’s impossible to escape the pervasiveness of online video as a marketing tool. Whether it’s a flash presentation on your website, a training module broadcast around the globe or the latest “Will It Blend” segment on Youtube, we are all hooked on video content. And with the prevalence of mobile video streaming, it’s likely that this trend will continue growing.
  • Green is in…for good. It’s no longer only the granola hippies who recycle and compost. Going green is now mainstream, embraced by Nokia, Toyota and Frito Lay …and this movement shows no sign of slowing down. (Can you hear the planet’s collective sigh?)
  • Video games: no longer just for those with thumb dexterity. Thanks to galactic leaps forward in technology, games that create an interface between onscreen action and live motion are all the rage. Think wii, Guitar Hero and Rock Band. Even the “regular” at-home console games are well beyond their Atari beginnings. (Have you seen PS3?)

Long story short: 2007 is over. 2008 is just beginning. And from here, it looks like it’ll be one to remember. (At least until next year…)


	

Joy to the World Wide Web

Sears Catalog

Remember the good old days of using a favorite catalog to write your Christmas list? My companion was a classic behemoth that became my toy-shopping bible, happily lugged from place to place while I daydreamed about the Barbie Dream House and EasyBake Oven that Santa had, no doubt, set aside for me.

It was a sad day when, due to changing lifestyles and so-called “advances” in technology, these Christmas catalogs became just a fond memory. Since the Sears Wish Book—one of the last to succumb to the advent of the web—was discontinued in 1993, a whole generation of children has missed out on this cherished holiday pastime.

But no longer must the nation’s youth bookmark toy websites in the world-wide web’s virtual catalog! At long last, the Sears Wish Book is being resuscitated. The updated version will be trimmed from 700 to only 188 pages, but the nostalgia of dog-earing your favorite pages remains the same.

The catalog’s return also reconnects us to (oh, happy day!) human operators who can answer questions and offer advice relating to size, color and shipment—a dynamic that is often lost on the internet.

Sears is not alone in its marketing venture. “Our catalog is itself an advertising vehicle, and it is an effective way to drive traffic to our website," said Mary Rose MacKinnon, an L.L. Bean spokesperson. According to Advertising Age, retailers report that 13% of their new online customers last year came because of catalog mailings; conversely, about 43% of catalog customers also buy online. According to Bette Kahn, spokesperson for Crate & Barrel, "There's no question, when people receive the catalog, it's a call to action. It brings them into the stores as well as online."

How long can the real world and the virtual world continue to peacefully co-exist in the wonderland of holiday shopping? The jury’s still out, but let’s hope it’s at least long enough to return all those wrong-sized clothes…


	

Not a waste of time

recycling logo

In recognition that yesterday was America Recycles Day, it’s worth noting that we everyday consumers create a shocking amount of e-waste. According to the EPA’s stats for 2005, “between 1.5 million and 1.9 million tons of used or unwanted electronics were discarded in US landfills, including as many as 130 million cell phones [our italics]. Only a little more than 350,000 tons were recycled.”

The good news is that this trend is changing, albeit slowly. Industry giants like Dell and Nokia are pioneering recycling efforts aimed at minimizing our footprint on the planet…

  • For just $25, Dell will pickup your old Dell equipment and dispose of it safely, recovering all reusable materials and destroying all your personal files. (Dell's recyling program)
  • Nokia allows you to send your phone back to them—for free—where they’ll recycle it on their dime. (Nokia's recyling program)

In fact, Nokia has launched the “I’m an unplugger” campaign to encourage users to save energy by unplugging their cell phone chargers when not in use. Nokia estimates that if just 10% of their 1 billion customers did that, we could save enough energy to power 85,000 homes. For a year.

Who says we can’t make a difference?


	

Good will from good food

Sodexho, the food service giant known for supplying hotel chains around the world, has recently gone native. Sodexho—which supplies breakfast and lunch for more than a dozen school districts in Rhode Island—will now purchase a larger percentage of its produce from local farms.

In conjunction with nonprofit group Kids First, Sodexho worked on this project for three years—making sure local farms met their certification needs and negotiating fair prices for produce.

This move seems to be a win-win-win for all concerned: Sodexho garners good publicity in the area; our kids receive more healthy food choices at school; and the use of local produce is a “greener” choice that adds to farmers’ bottom lines and saves ever-depleting global resources used in transporting food across the country.

What does this initiative bode for the local farm industry? Let's hope that this project encourages other global conglomerates to go local, opening the door to more long-term and lucrative opportunities for the Ocean State.


	
		
		

Still full from lunch? Not hungry for dinner yet? Then go grab a free taco from Taco Bell during the inconvenient hours of 2-5pm on October 30th. While you’re there, feel free to drink a soda, or order a gordita…or six. Taco Bell found a PR goldmine in its advertising “gamble” to give away free tacos to America if any player stole a base in any game of the World Series. In Game 2 on October 25th, everyone’s wishes came true when Red Sox rookie Jacoby Ellsbury stole second, and consequently Taco Bell stole the stage.

“Every year we're looking for a way to raise the bar," said Taco Bell spokesman Will Bortz. According to Nielsen Monitor-Plus, Taco Bell—a World Series sponsor since 2002—spends $5.6 million on advertising in the World Series, and plans to give away less than $1 million in free tacos. This novel giveaway stole extended air time and plugs for Taco Bell, including forged conversations from players in the dugout.

Advertising Age reports, “If each of 6,000 locations gives away three tacos a minute for about three hours, Taco Bell would give away a maximum of 3 million tacos. [It’s] estimated they cost Taco Bell about 20¢, making the maximum total cost about $700,000.” This was a low-risk chance the chain was more than happy to take. The fast food chain is counting on its customers to buy a higher margin of sodas and other products while they’re in the stores, which would more than cover the cost of the free tacos.

The good news is that for the first time in baseball history, the losing team won’t go home empty-handed…the Colorado Rockies are also entitled to free tacos.